Return Policy

Overview
We stand behind the products we sell. All our merchandise is brand new in the original manufacturer’s packaging and comes with the manufacturer’s warranty, unless otherwise posted. Customers are responsible for shipping charges. Please see dealer price sheet for shipping rates.

Money Back Guarantee
If you change your mind about a purchase and the item is not defective and you have not used it, you have 7 days from the date of purchase to email or call us for a return authorization number (RA#). No return will be accepted without a RA#. We will only accept returns for items that are 100% in original, unopened packaging and in re-saleable condition, with all packaging, manuals, cables, registration cards, accessories and UPC label with an unbroken seal. We do not refund shipping charges. Items with Free Shipping will be reduced by the actual shipping costs. We reserve the right to charge a restock fee. Our restocking fee is 25%. We reserve the right to refuse a return on any product that does not meet these requirements.

Product Warranty
All products we sell are covered solely by the manufacturer’s warranty. Warranty information is included with the product and is subject to the conditions set forth by the manufacturer. We include such information in the product details for each item, when ever available. The manufacturer warrants their products are free from defects in material and workmanship. Repair or replacement may be issued for any product which is found to be defective under the terms of this warranty. Royal Medical Solutions will assist with warranty issues.

Defective Returns
If you receive an item that is damaged or defective, please contact us immediately. Defective returns will be accepted for exchange or repair, at our discretion. If there is no exchange or repair we have the right to impose up to a 25% restocking fee. No refunds or credit will be granted after 7 days.

A product must be diagnosed “defective” by a member of the Technical Support Staff before a replacement or refund is issued.

Return Procedure
Please call Toll Free at 855-342-6230 to obtain a Return Authorization (RA) number before shipping your product. NO returns of any type will be accepted without a RA number. RA numbers are valid for 7 business days after issue and must be received in our warehouse within 30 days from the date of the invoice.

We are not responsible for lost, stolen, or damaged packages. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection. All authorized returns must include a shipment tracking number. Once the return is processed and approved, a credit to your account or issuance of a check may take up to 14 business days.

Any returns must be 100% complete in original, unopened packaging and in re-saleable condition, with all packaging, manuals, cables, registration cards, accessories and UPC label and/or unbroken seal. We reserve the right to charge up to a 25% restock fee or refuse a return on any product that does not meet these requirements. All returns must also be packed in an outter shipping carton with the RA written on the outside of the box.

The Customer is responsible for shipping and handling charges on all returned items.

Unauthorized or Refused Returns
Royal Medical Solutions will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return to our warehouse. Royal Medical Solutions will impose up to a 25% restocking fee plus any applicable shipping and handling charges for refused shipments by the customer. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging.

About RMS

We are a wholesale distributor of quality medical devices located in the USA. We offer a wide variety of products ranging from Mobility, Patient Care, Blood Pressure and Respiratory Care. Our mission is to provide quality service in order to build your trust and become your primary wholesale distributor of popular and hard-to-find medical supplies designed for both children and adults.

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